Jeff Peek

Posted February 23, 2019 20:02

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Uploaded an xml file. Went to assign to a class and the "Select a Class" tab remains greyed out, so I can't assign.  Any ideas?

 

 

 

7 comments

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  PABLO NAVARRO January 10, 2020 00:17

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  I am experiencing the same problem. Any solutions?

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  STEVEN DZIEKONSKI March 31, 2020 01:09

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  Same thing here. It seems to be related to the fact that the students are on free accounts.

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  Jonathon Stuck March 31, 2020 17:05

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  Same here. I have paid accounts and it still isn't working.

   

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  Alan Moffett April 03, 2020 05:17

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  Anybody have any luck with this yet?  And what was the solution?  I just got set up with a new account and I'm running into the same problem.  It seems to work fine when I assign something that's already in SmartMusic, but it doesn't work with music I upload myself.

  Edited by Alan Moffett April 03, 2020 06:09
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  Steven Dziekonski April 03, 2020 14:23

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  My situation was because it was a free account. You can only assign music that you upload yourself to students if you pay $10 per student (for a one-year subscription) and $40 per year for each teacher (usually $80, but I think they're doing a 50% discount right now). You can only pay for this by calling their sales department at 303-848-3640. Try pressing option 1 first, but you might be put on hold for 10 minutes and then disconnected. I called back and pressed 2 instead and someone answered. Good luck!

   

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  Steven Dziekonski April 03, 2020 14:24

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  Also, I think they are willing to pro-rate the annual subscription fees so they end on June 30th instead of a year from now.

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  david schwartz April 10, 2020 16:18

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  I have a yearly subscription but also have free seats for extra students due to Covid.

  I was able to upload content in their music library but I wasn't able to assign xml files that I created. They are basic Finale excerpts that I converted to xml form for smartmusic. I've done this a ton and have never had a problem. It must be the load on their site.