Zack B.

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3. Method Book - two classes only ACCESS to 1

Hi all, We recently updated Sound Innovations for Concert Band, and there was a temporary issue that prevented students from accessing it unless their teacher re-pinned the book. We quickly correct...

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3. Create a "Next" button for method book etudes.

Hi Chishamd, You should be able to switch to the next title in a method book by selecting Mvmt./Instr. and clicking the next arrow that appears. Here's a screenshot of what that looks like:     If...

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3. Cannot access my assignments

Thanks for trying that out. In that case, we'll need to gather more information on the issue in order to find a solution for you.  One of our technical support representatives will email you shortl...

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3. Cannot access my assignments

Hi Matthew, This issue can occur if your Chrome browser is not up-to-date. To fix this issue, update your Chrome browser by following these instructions. If you are using a Chromebook, you can upda...

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3. Assigning Lines Without Selecting Each Instrument

Hi Mike, Thanks for your post. Fortunately, you do not have to individually setup and save each part when creating an assignment.  If you are satisfied with the assignment parameters for one instru...

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3. What devices can I use smartmusic on?

Hi Cadence, Currently, the new SmartMusic is supported on iPads that meet our system requirements (listed here).  The Kindle Fire uses an Android-based operating system, which is not currently supp...

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3. List of Updates/Changes as they are made

Hi Bstover, Thank you for your feedback regarding updates!  We definitely agree that it is important to communicate the updates we are releasing for the new SmartMusic.  Since September 22nd, we ha...

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3. Unable to open program on Smartboard

Hi Desiree, You are receiving this message because the resolution of your screen is too small for the new SmartMusic. Please make sure your browser is not zoomed in, and your browser window is maxi...

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3. Profile updates don't update

Hi Alex, I'm not seeing this issue on my end.  Since we're getting different results, please clear your Chrome browser's cache by following these instructions.  After the cache is cleared, restart ...

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