Chad Mathis (he/him/his)

1. Community
2. Peer-to-Peer Discussion
3. Compose: Endings Disappear On Playback

Hello Marty, This is Chad from MakeMusic Customer Support. I've opened a support ticket with you and sent you a private reply via email to gather some details about this issue you're encountering. Please check your email and reply at your convenience wi...

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1. Community
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3. Smart Music Ranking for Competion

Hi Matt, Thanks for your question. Unfortunately, MakeMusic Cloud (formerly known as SmartMusic) doesn't currently have a publicly visible ranking system or leaderboard feature. With that said, you could assign pieces to students as part of a competitio...

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1. Community
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3. Ukulele

Hi, John. This is Chad, Manager of MakeMusic Support. I've opened a support ticket and emailed you directly to discuss this topic with you. Be on the lookout for my reply!

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1. Community
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3. Login and calling in no help at all.

Hello DJ, The page I linked contains links to both our help centers, so perhaps you may inadvertently on the wrong one. That's not a problem, however, as I've found your ticket and moved it internally to the proper queue. A support agent will be in touc...

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1. Community
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3. No way to preselect instrument in Jazz Ensemble

Hello Robert, If you signed into your MakeMusic Cloud account when previewing titles in our catalog, then the piece should default to the primary instrument defined on your account. However, if you are not signed in, then the preview will default to the...

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1. Community
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3. Login and calling in no help at all.

Hi Cynthia, It would appear that there are some broken links as a result of some recent domain migrations. I'll be sure to get this reported and addressed. Our current Contact Us page is located here: https://www.makemusic.com/contact-us/

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1. Knowledge Base
2. Technical Requirements
3. MakeMusic Cloud Network Requirements - Updated 2023.08.16

Updated 2023/08/16 Added wildcards for primary product domains in support of product migration from "smartmusic.com" to "makemusic.com"https://*.makemusic.com/https://*.smartmusic.com/ Condensed specific product subdomains into a collapsible panel and ...

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3. Oops! Smart Music forgot to put in two key changes.

Hi Jack, This is Chad, Manager of Customer Support. Thanks for posting about these repertoire issues you discovered. I see you also submitted support tickets about these to us. I've assigned these tickets to our Support team to review and forward to our...

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1. Knowledge Base
2. Technical Requirements
3. MakeMusic Cloud Network Requirements - Updated 2023.08.16

Update 2023/04/25 - Subdomains added: https://lms.smartmusic.com/https://sso.smartmusic.com/

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1. Community
2. Peer-to-Peer Discussion
3. Smart music will not load my compositions anymore

Hello Michele, We recently released an update to streamline the process of importing MusicXML files into Compose, and this introduced the issue you're describing. The team is already aware of the problem and working on a fix, although no ETA yet. Thankf...

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