If you're finding that the audio in MakeMusic Cloud is distorted, glitchy, makes strange noises, or skips around/has inconsistent tempo, there are a number of troubleshooting measures you can try depending on your device and operating system.

• Chromebook
• iPad
• Windows
• Mac
• Smartphone/Tablet

Chromebook

First, make sure your Chromebook is up to date:

• Update your Chromebook's operating system

Next, clear your cache:

1. On your computer, open Chrome.
2. At the top right, click
3. Select Clear browsing data. The Clear browsing data menu appears.
4. Choose All time for the time range.
5. Check the box for Cached images and files if it is not already selected.
6. Uncheck the boxes for Browsing history and Cookies and other site data if selected.
7. Click Clear data.

Finally, restart your Chromebook, making sure that you have no apps or tabs open besides MakeMusic Cloud, and try recording/playback again.

If you're still having problems, please contact MakeMusic Customer Support by clicking Submit a Request at the top of this page. Make sure to include your Chromebook model number, which can typically be found on a sticker on the underside of your computer.

iPad

First, make sure your iPad is up to date:

• Update your iPhone or iPad

If the previous steps weren’t effective, it can also be helpful to clear Safari’s browsing history.

1. On your iPad, tap on the Settings icon.
2. Scroll down and select Safari.
3. Tap Clear History and Website Data.
4. Return to Safari, refresh the page, and try recording again.

Finally, closing all open applications can also help in certain situations where all of the fixes above haven’t yet resolved the problem.

1. Open the App Switcher.
   • Swipe up from the bottom edge and pause in the center of the screen.
   • Quickly double press the home button (for an iPad with a home button).
2. Swipe up on an application to close it.
3. Once you’ve closed all of the open applications, you’ll return to the home screen.
4. Return to Safari, refresh the page, and try recording again.

If you've tried each of these potential solutions and you're still encountering the same error, click Submit a Request at the top of this page to contact Customer Support.  Make sure you include your iPad model and iPadOS version (click on each link if you need instructions on how to find that information).

Windows

First, make sure you're using Google Chrome (the only supported browser for MakeMusic Cloud on Windows) and ensure that Chrome is up to date.

1. On your computer, open Chrome.
2. At the top right, click .
3. Click Update Google Chrome (*If you don't see this button, you're on the latest version.)
4. Click Relaunch.

Next, clear your cache:

1. On your computer, open Chrome.
2. At the top right, click
3. Select Clear browsing data. The Clear browsing data menu appears.
4. Choose All time for the time range.
5. Check the box for Cached images and files if it is not already selected.
6. Uncheck the boxes for Browsing history and Cookies and other site data if selected.
7. Click Clear data.

Finally, restart your computer, making sure that you have no apps or tabs open besides MakeMusic Cloud, and try recording/playback again.

If you're still having problems, please contact MakeMusic Customer Support by clicking Submit a Request at the top of this page. Please make sure to include your computer model and operating system information, which can be found via these steps.

Mac

First, make sure you're using Google Chrome (the only supported browser for MakeMusic Cloud on Mac) and ensure that Chrome is up to date.

1. On your computer, open Chrome.
2. At the top right, click .
3. Click Update Google Chrome (*If you don't see this button, you're on the latest version.)
4. Click Relaunch.

Next, clear your cache:

1. On your computer, open Chrome.
2. At the top right, click
3. Select Clear browsing data. The Clear browsing data menu appears.
4. Choose All time for the time range.
5. Check the box for Cached images and files if it is not already selected.
6. Uncheck the boxes for Browsing history and Cookies and other site data if selected.
7. Click Clear data.

Finally, restart your computer, making sure that you have no apps or tabs open besides MakeMusic Cloud, and try recording/playback again.

If you're still having problems, please contact MakeMusic Customer Support by clicking Submit a Request at the top of this page. Please make sure to include your computer model and operating system information, which can be found via these steps.

Smartphone/Tablet

Please click Submit a Request at the top of this page to reach Customer Support, making sure to include as much information as you can about your device model, operating system, and the specific browser you're using.