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Help for Knowledge Base

Compose

  • ★ Compose User Guide (PDF)
  • Duplicating a Compose File
  • Compose: Edit Menu and Edit Selection Options
  • Compose: The Launch Window
  • Compose: The Document Creator
  • Compose: The File Menu
  • See all 24 articles

Account and Setup

  • Error: You already have an account with another SSO provider.
  • Canceling the All Access Trial
  • Purchasing MakeMusic Cloud Student subscriptions for a Student-Funded Class
  • Using your MakeMusic Cloud Subscription
  • Unable to Verify Account via Email
  • Creating an Account for Users Under the Age of 13 (or 16 where applicable)
  • See all 7 articles

Tips & Best Practices

  • Ungraded Assignments: long instructional text can prevent students from completing the assignment
  • Headphones that use USB-C connection disable iPad's internal microphone
  • Troubleshooting Distorted or Glitchy Playback
  • Creating A Loop Across A Page Break in MakeMusic Cloud
  • Progress on the Homepage FAQ
  • Progress on the Homepage (Meet Dori!)
  • See all 11 articles

Technical Requirements

  • ★ MakeMusic Cloud Network Requirements
  • ★ MakeMusic Cloud Email Requirements
  • "We're sorry, but your browser is not supported" Error
  • Bluetooth and AirPod Support
  • MakeMusic Cloud System Requirements

Product Information

  • ★ MakeMusic Cloud on Mobile Devices
  • ★ MakeMusic Cloud Rebrand FAQ
  • ★ Submitting Feature Requests and Product Feedback
  • Looking for Finale or Garritan Support and Help Resources?
  • MakeMusic Cloud Accessibility Documentation (VPAT, WCAG, Section 508)
  • MakeMusic W-9 Form
  • See all 8 articles

Recording, Playback & Assessment

  • ★ Full Score View: Frequently Asked Questions
  • Primary Note Following Percussion Ornaments Assessed Incorrectly
  • Cursor Appears at End of Previous System
  • Pause After Countoff During Loop Playback
  • Inconsistent Tempo in Playback Controls
  • Playing Duet Bottom Parts
  • See all 12 articles

Music & Content

  • ★ Navigating Standard of Excellence Band Book 1
  • ★ Printing options for The Foundations Series, Quick Hits, and other free-to-print items
  • ★ MakeMusic Cloud Video Lessons FAQ
  • ★ Printing in MakeMusic Cloud FAQs
  • ★ Sound Innovations for Concert Band, Book 2: Incorrect notation, Incorrect accompaniment, Error: "This page does not exist"
  • Misprinted Snare Drum Parts in Sound Innovations for Band, Book 1 Don't Match Interactive Content
  • See all 18 articles

Gradebook & Assignments

  • ★ Error when Grading as a Co-teacher: "Content permission required to view student submission"
  • ★ Students Receive Error when Submitting an Assignment
  • Missing Assignments in Gradebook
  • Selecting Repeated Measures in the Assigner

Single Sign-On / LMS Resources

  • ★ Grade Passback to Google Classroom
  • ★ Single Sign-On with ClassLink
  • ★ Error when Logging in with Google: "Access blocked: Your institution's admin needs to review MakeMusic Cloud"
  • ★ Rostering FAQs 
  • ★ Single Sign-On FAQs
  • ★ LMS Connection with Canvas
  • See all 13 articles