If you encounter issues using MakeMusic Cloud on Windows, Mac, or a Chromebook, there are basic troubleshooting strategies that you can utilize. 

Make sure Google Chrome/ChromeOS is up-to-date

Update your Google Chrome browser by following these instructions. MakeMusic Cloud requires the latest version of the Google Chrome browser or ChromeOS to run in a satisfactory manner.

If you're using a Chromebook, MakeMusic Cloud is only supported on the most recent version of ChromeOS. Google's instructions for updating the Chromebook operating system can be found here:

• Update your Chromebook's operating system
  • Note: if you are using a school-owned Chromebook, you will likely need to seek assistance from your IT department or network administrator.

If you are unsure of whether your specific Chromebook can be updated any further, please reference Google's Auto Update policy and locate your specific model of Chromebook in the following article:

• Chromebook Auto Update policy
  • Note: some ChromeOS devices must opt-in to receive extended updates. See: Extended updates support.

If your Chromebook cannot be updated to the most current version of ChromeOS, it is considered an incompatible device and is not eligible for technical support.

Clear the web cache in Google Chrome

To clear the web cache in Google Chrome, follow these instructions. Clearing the cache will remove any corrupted data and free up space in Google Chrome.

Close all tabs but MakeMusic Cloud (Chromebooks)

Close every tab but MakeMusic Cloud to free up the resources on the Chromebook. This allows the Chromebook to function more smoothly with MakeMusic Cloud.