First of all anytime I call in seems to be when they’re closed. I called in today when the company should be open, what luck. They’re in a sales meeting or a company meeting whatever no joy in reaching a human. They sure did deduct the money from my account awfully fast though. I purchased a performer subscription, and it keeps taking me back to my old teacher student subscription. I wanted the performer subscription and that’s why I purchased that. I already can’t get my classic, because they don’t want to bother with that anymore. But at least let me get in to what I purchased. I cannot sign in, and I can’t seem to get a human to talk me through the process so that I don’t keep getting the old accounts. I’ve been with this company since 1991. Not so sure I want to stick with him a whole lot longer if they don’t start coming through with better customer service.
Hello Elaine,
Thanks for your feedback. I can tell you felt like we weren't there when you needed us! I manage the MakeMusic Customer Support team, and wanted to reach out to let you know I asked one of agents to open a ticket with you late yesterday, so you should have received an email from them last evening. Please feel free to reply to them directly to help address you account issues, or to call the team again at your convenience.
On the occasions when our phones are closed for meetings, the vast majority of the time we're back available within 60-90 minutes, so always feel free to try back again later.
