Chad Mathis (he/him/his)
Manager, MakeMusic Customer Support
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Activity overview
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Chad Mathis (he/him/his) commented,
Article Updated 2/20/2026: Co-teacher has been released for paid teachers connected to academic platforms.
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Chad Mathis (he/him/his) created an article,
Error when Grading as a Co-teacher: "Content permission required to view student submission"
When a teacher or co-teacher assigns a piece written in or imported into Compose, other teachers will not be able to view this content when grading unless the creator shares their piece privately w...
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Chad Mathis (he/him/his) commented,
Updated 2025.10.02 Add required domain https://*.chameleon.io/ for in-app tours for teachers. Add recommended domain https://google-analytics.com/.
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Chad Mathis (he/him/his) created an article,
Students Receive Error when Submitting an Assignment
When a student submits an assignment, MakeMusic Cloud uploads their recorded take: In some cases, the student may receive an error message while their submission is being uploaded: If the student i...
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Chad Mathis (he/him/his) commented,
Updated 2025.09.19 Add domain https://sm-platform-production.s3.amazonaws.com/ (This replaces an older, incorrect URL) If this URL is blocked on a school network or VPN, it can prevent students fro...
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Chad Mathis (he/him/his) commented,
Updated 2025.06.23:Added https://makemusic-*.gumlet.io under Other Domains.Added https://makemusic-public-images.gumlet.io/, https://makemusic-carousel-images.gumlet.io/ under Specific Product Subd...
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Chad Mathis (he/him/his) created an article,
Compose: The Launch Window
When Compose opens, there are three options to start working in the app: New Document – Allows you to create a new document using Compose’s Document Creator. Import – Select a MusicXML or MIDI fi...
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Chad Mathis (he/him/his) commented,
Updated 4/8/2025: Removed sender addresses "finale@notes.makemusic.com" and "makemusic@notes.makemusic.com".
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Chad Mathis (he/him/his) commented,
Hello Dan, This is Chad from MakeMusic Customer Support. Thanks for bringing this question to us. Unfortunately, there is not currently a way to mute playback of an instrument on the first pass of ...
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Chad Mathis (he/him/his) commented,
Hi William, This is Chad, head of MakeMusic support. I've opened a private ticket based on this post and put it in my team's queue. At first blush, this may be a product limitation, but I've asked ...