Have been using Smartmusic for 6 months now & find I cant complete the last step of setting assignments as I get the above error message. There is no explanation of error or possible remedies suggested, just the message
Yes, I've searched the support articles & created a ticket, but thought I would post here in case anyone has a solution?
Im on a macbook pro [early 2015] running Catalina
Hi again. This issue should be resolved now. Please let me know in this thread if you continue to see the same error message.
no answer from smartmusic yet. i would encourage you to submit a ticket on this issue, then they might prioritise the issue. https://smartmusic.zendesk.com/hc/en-us/requests/new
On top of this issue, my students can't open materials that I have assigned to them. Like pieces of music. They can still open essential elements, and I can still assign essential elements. But I can't assign specific pieces of music, and they can't open them even if they have already been assigned. Maybe these issues are related?
I have had the same problem for the last 20 days. No response at all! I have sent in 3 different request. You can not refrain from support if you are charging people to subscribe!!!
When I log in it says my subscription has expired and I need to pay to activate. WHAT??? I have a confirmation email stating you have already received my payment 3 weeks ago. (This may be the issue you are having). I sent you our PO information and Yes, it has been paid. Ref Code: B84V-2XZT
Hi everyone. This error can happen when trying to assign a premium title to a free class, although it appears to be displaying the incorrect messaging for that instance. I'd double check you have the classes you're assigning to set to "Standard." You can check this by clicking the app picker grid at the top right of the screen, and choosing Admin. From there, click on Classes. Find your class in the list and, if it is set to Free, click on Standard and follow the on-screen prompts. Once set to Standard, I'd expect your assignments should be able to go through.
Hi Brent. Let's make sure your classes are linked to your platform (school/district) so they can access your paid seats. (We allow users to not link classes to their platform to account for private lessons.) From the admin Classes page, click Settings (gear icon) for an affected class and click Class Details on the following page. If the toggle icon for Linked to Platform is gray, click the toggle and follow the prompts on screen. Once this is done, you should be able to set the class to Standard.
After the free trial ran out in the spring I decided to purchase the $80 teacher subscription with the understanding that I would be able to assign anything from the Smart Music Library to my students. I did not purchase any standard seats for students because that necessity was not included in the description of the teacher subscription. When I try to assign materials to students I get the red error message.
How do I assign materials without having students in standard seats? I feel quite a bit mislead; if I can't assign anything and my students can only use the Free music, I paid $80 for no reason.
If someone could clarify ASAP that would be so helpful.
