Chad Mathis (he/him/his)
Manager, MakeMusic Customer Support
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Troubleshooting recording and playback issues (Educators)
NOTE: iPad users go here. All Windows, Mac, and Chromebook users can proceed to the next section. First Steps (Windows/Mac/Chromebook) Verify playback If you are using headphones, unplug them. Raise the volume of your speakers. Navigate to https...
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MakeMusic Cloud System Requirements
Windows and Mac Latest version of Chrome browser is required Chrome system requirements can be found here Google's instructions for updating the Chrome browser can be found here High-speed internet access, a microphone, speakers (headphones rec...
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Printing in MakeMusic Cloud FAQs
Print is the game-changing MakeMusic Cloud feature that provides academic users with the ability to print individual parts directly from the repertoire library, ensuring that there’s a practice solution in place for every educational setting and setup—f...
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MakeMusic Cloud Email Requirements
MakeMusic Cloud sends various email notifications, including email verification links, new user invitations, password reset links, assignment reminders, shared composition links, and more. If you, your colleagues, or your students are not receiving ou...
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Sound Innovations for Concert Band, Book 2: Incorrect notation, Incorrect accompaniment, Error: "This page does not exist"
Our team has recently fixed an issue in Sound Innovations for Concert Band, Book 2 that caused the incorrect notation to display or the incorrect accompaniment track to play for some titles. In some cases, this also caused some titles’ playback to end e...