Chad Mathis (he/him/his)

1. Knowledge Base
2. Music & Content

Some physical copies of the Sound Innovations for Band, Book 1 (Snare Drum) contain misprints in exercises 184 through 188. In these instances, the student’s book does not match the teacher’s full score. The interactive version of the book in MakeMusic ...

1. Knowledge Base
2. Recording, Playback & Assessment

We are aware of an issue where the primary note following a percussion ornament—such as a flam, drag, or ruff—is incorrectly assessed. The ProblemEven when played correctly, the primary note immediately following an ornament may be marked wrong:For cont...

1. Knowledge Base
2. Recording, Playback & Assessment

OverviewHistorically, the Practice Application only supported viewing one instrument or voice part at a time. With the new Full Score View, you can now view complete scores for pieces created in Compose, including those imported as MusicXML or MIDI file...

1. Knowledge Base
2. Gradebook & Assignments

When a student submits an assignment, MakeMusic Cloud uploads their recorded take: In some cases, the student may receive an error message while their submission is being uploaded: If the student is on a school network or using a school-managed VPN, the...

1. Knowledge Base
2. Compose

When Compose opens, there are three options to start working in the app: New Document – Allows you to create a new document using Compose’s Document Creator. Import – Select a MusicXML or MIDI file from your computer to open in Compose. When importing...

1. Knowledge Base
2. Music & Content

We’ve released an update to Standard of Excellence Band Book 1 in the interactive MakeMusic Cloud catalog. This update fixed several playback problems and added titles from the printed book that were previously unavailable in our catalog.   The video be...

1. Knowledge Base
2. Music & Content

Note: Printable titles that are not part of the series mentioned below required paid Print Add-ons to print. For more information, please see Printing in MakeMusic Cloud FAQs.  About the Foundations SeriesBrian Balmages's Foundations Series is a collect...

1. Knowledge Base
2. Single Sign-On / LMS Resources

In some cases, students may receive the following message while attempting to log in to MakeMusic Cloud using Google:   Error: "Access blocked: Your institution's admin needs to review MakeMusic Cloud"   A Google Workspace admin for your school or inst...

1. Educators & Administrators
2. Gradebook & Assignments

When it comes to grading and assessing your students, there may be instances where you’ll need to do so in a strictly unbiased and objective manner. While individual class Gradebooks default to displaying enrolled students’ names, platform Administrator...

1. Educators & Administrators
2. Platform Management

Note: The ability to reset students' passwords is restricted to schools that have ownership of student data. One such example is public K-12 schools in the U.S. If this applies to your school, but you do not have the ability to reset students' passwords...