Nick W.

Cursor Appears at End of Previous System

1. Knowledge Base
2. Recording, Playback & Assessment

There is a known issue where the cursor may appear at the end of the previous system when clicking the first measure of a given line of music. In the example below, clicking measure 13 results in t...

Pause After Countoff During Loop Playback

1. Knowledge Base
2. Recording, Playback & Assessment

When setting a loop that starts anywhere after the first measure of a title, there is a known issue where the countoff may be followed by a prolonged pause before playback proceeds. This same pause...

Ungraded Assignments: long instructional text can prevent students from completing the assignment

1. Knowledge Base
2. Tips & Best Practices

There is a known issue unique to ungraded assignments where particularly long instructional text from the teacher can cause the Okay button to appear offscreen when the student goes to record, whic...

Headphones that use USB-C connection disable iPad's internal microphone

1. Knowledge Base
2. Tips & Best Practices

Connecting certain USB-C accessories to an iPad will disable the iPad's internal mic, which will cause the microphone test to fail if your headphones don't have a built-in microphone. Because of th...

Error: You already have an account with another SSO provider.

1. Knowledge Base
2. Account and Setup

If you're seeing this error message, you have previously signed in to MakeMusic Cloud with a Learning Management System (LMS) such as Canvas, Classlink, or Schoology, and then tried to sign in via ...

Troubleshooting Distorted or Glitchy Playback

1. Knowledge Base
2. Tips & Best Practices

If you're finding that the audio in MakeMusic Cloud is distorted, glitchy, makes strange noises, or skips around/has inconsistent tempo, there are a number of troubleshooting measures you can try d...

Troubleshooting Assessment: All Notes Marked Red/Incorrect

1. Students & Performers
2. Recording, Assessment & Playback

If you feel you performed accurately but all notes were marked as red, it's possible that the wrong assessment type is selected. To check, click the Microphone icon to the left of the Play and Reco...

Compose: Text Menu

1. Knowledge Base
2. Compose

The Rehearsal mark tool handles rehearsal marks.  Click anywhere in a measure to add a rehearsal mark.  When selecting an existing rehearsal mark, a property panel appears, letting you choose the...

Compose: Playback Menu

1. Knowledge Base
2. Compose

The Mixer (SHIFT+M) option opens Compose’s mixer interface. This can be used to independently adjust each staff’s level (in dBs) and pan. Each channel also has a solo and mute option as well.   The...