Zachary C.

1. Knowledge Base
2. Gradebook & Assignments

If you do not see your recent assignments in your Gradebook then it is likely that you have a Grading Period selected outside the date range of those assignments. You can select a different Grading Period or clear the filter completely to see those assi...

1. Knowledge Base
2. Music & Content

Currently the practice application will always add additional sharps to an exercise when assigning the SmartMusic Scale Exercises to students. This can create some exercises with a less idiomatic key signature for some instruments. This Concert B Major ...

1. Knowledge Base
2. Gradebook & Assignments

Measures after a repeat will count as new measure in MakeMusic Cloud. This can cause the measure number in the Assigner page to not match the measure number in the score. Instead of typing in the measure number into the From and To sections of the assig...

1. Knowledge Base
2. Recording, Playback & Assessment

The tempo in MakeMusic Cloud's Playback Controls and Assigner can appear incorrect or inconsistent in pieces with tempo changes due to the fact that they will always refer to the original tempo and will not update to any written tempo changes later in t...

1. Knowledge Base
2. Recording, Playback & Assessment

Certain duets in our catalog will have the second part available to perform. However, on scores that display both parts, you'll find that they default to playing back the top staff. In order to play the bottom part, you'll need to click on the second st...

1. Knowledge Base
2. Product Information

This is the Help Center for MakeMusic Cloud (formally SmartMusic). If you are looking for help resources for either Finale or Garritan then you can find those here instead: Finale/Garritan Help Center. 

1. Knowledge Base
2. Technical Requirements

MakeMusic Cloud does not support Bluetooth connected audio devices at this time. Due to inherent latency in wireless technology, these devices can cause complications with MakeMusic Cloud's recording and assessment features. Please let us know if you ha...

1. Knowledge Base
2. Compose

  This error occurs when Google Chrome is blocked from accessing the MIDI devices on your computer. In order to resolve this error and use your MIDI keyboard in Compose, you will need to allow Google Chrome access to your MIDI devices by taking the ste...