Chad Mathis (he/him/his)

1. Knowledge Base
2. Technical Requirements
3. MakeMusic Cloud Network Requirements

Updated 2025.10.02 Add required domain https://*.chameleon.io/ for in-app tours for teachers. Add recommended domain https://google-analytics.com/.

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1. Knowledge Base
2. Technical Requirements
3. MakeMusic Cloud Network Requirements

Updated 2025.09.19 Add domain https://sm-platform-production.s3.amazonaws.com/ (This replaces an older, incorrect URL) If this URL is blocked on a school network or VPN, it can prevent students from submitting recorded assignments.

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1. Knowledge Base
2. Technical Requirements
3. MakeMusic Cloud Network Requirements

Updated 2025.06.23:Added https://makemusic-*.gumlet.io under Other Domains.Added https://makemusic-public-images.gumlet.io/, https://makemusic-carousel-images.gumlet.io/ under Specific Product Subdomains.

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1. Knowledge Base
2. Technical Requirements
3. MakeMusic Cloud Email Requirements

Updated 4/8/2025: Removed sender addresses "finale@notes.makemusic.com" and "makemusic@notes.makemusic.com".

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1. Community
2. Peer-to-Peer Discussion
3. Mute Instruments 1st Time in Repeated Section?

Hello Dan, This is Chad from MakeMusic Customer Support. Thanks for bringing this question to us. Unfortunately, there is not currently a way to mute playback of an instrument on the first pass of a repeated section within Compose. I have submitted this...

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1. Community
2. Peer-to-Peer Discussion
3. Loop across pages?

Hi William, This is Chad, head of MakeMusic support. I've opened a private ticket based on this post and put it in my team's queue. At first blush, this may be a product limitation, but I've asked the team to take a closer look to confirm that and if an...

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1. Knowledge Base
2. Technical Requirements
3. MakeMusic Cloud Network Requirements

Updated 2025.01.13: Added domain in support of Music Professor content: https://mm-prd-music-professor-content.s3.amazonaws.com/

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1. Community
2. Peer-to-Peer Discussion
3. Compose: Endings Disappear On Playback

Hello Marty, This is Chad from MakeMusic Customer Support. I've opened a support ticket with you and sent you a private reply via email to gather some details about this issue you're encountering. Please check your email and reply at your convenience wi...

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1. Community
2. Peer-to-Peer Discussion
3. Smart Music Ranking for Competion

Hi Matt, Thanks for your question. Unfortunately, MakeMusic Cloud (formerly known as SmartMusic) doesn't currently have a publicly visible ranking system or leaderboard feature. With that said, you could assign pieces to students as part of a competitio...

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1. Community
2. Peer-to-Peer Discussion
3. Ukulele

Hi, John. This is Chad, Manager of MakeMusic Support. I've opened a support ticket and emailed you directly to discuss this topic with you. Be on the lookout for my reply!

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