Nick W.

1. Knowledge Base
2. Compose

There is a known issue on iPads where the onscreen keyboard fails to display when text boxes are selected in Compose. This prevents the user from naming/saving an imported file. Beyond starting documents on a desktop or laptop computer, there is no know...

1. Knowledge Base
2. Compose

If you are applying reverb via the Effect fader in Compose's Mixer (choose the Playback menu and select Show/hide Mixer panel, or press SHIFT+M), there is a known issue where WAV and MP3 files exported from Compose might begin with a short duration of d...

1. Knowledge Base
2. Music & Content

The Essential Elements books are organized a bit differently from other method books in that the french horn and oboe parts are separated out from the rest of the instruments. Looking at the table of contents, each exercise has 3 different versions. The...

1. Knowledge Base
2. Compose

As of May 28th, 2026, this issue has been fixed by our team and Compose's controls will display properly at all zoom levels. There is a known bug that can cause playback controls and other menu items to disappear on devices with certain screen resolutio...

1. Educators & Administrators
2. Recording, Assessment & Playback

There is a known issue where submissions for Sight Reading assignments don't seem to load in the Gradebook. After the 3 loading bars complete and the submission is visible, the Recording Playback button remains grayed out and disabled. Additionally, th...

1. Knowledge Base
2. Recording, Playback & Assessment

There is a known issue where the cursor may appear at the end of the previous system when clicking the first measure of a given line of music. In the example below, clicking measure 13 results in the described behavior.There is not currently a known wor...

1. Knowledge Base
2. Recording, Playback & Assessment

As of May 28th, 2026, this issue has been fixed by our team and loop playback performs seamlessly as expected. When setting a loop that starts anywhere after the first measure of a title, there is a known issue where the countoff may be followed by a pr...

1. Knowledge Base
2. Tips & Best Practices

There is a known issue unique to ungraded assignments where particularly long instructional text from the teacher can cause the Okay button to appear offscreen when the student goes to record, which prevents the student from proceeding. With normal brow...

1. Knowledge Base
2. Tips & Best Practices

Connecting certain USB-C accessories to an iPad will disable the iPad's internal mic, which will cause the microphone test to fail if your headphones don't have a built-in microphone. Because of this, you must use a headset or wired headphones with a bu...

1. Knowledge Base
2. Account and Setup

If you're seeing this error message, you have previously signed in to MakeMusic Cloud with a Learning Management System (LMS) such as Canvas, Classlink, or Schoology, and then tried to sign in via Google after.You can only have one Single Sign-On (SSO) ...