Chad Mathis (he/him/his)

1. Knowledge Base
2. Technical Requirements
3. MakeMusic Cloud Network Requirements

Several additional domains added in support of error reporting, ZenDesk help center content, and in-app tutorial guide content.

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1. Knowledge Base
2. Technical Requirements
3. MakeMusic Cloud Network Requirements

Updated 2021.11.11, Subdomains added: https://dsm-api.smartmusic.com https://locksmith.smartmusic.com

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1. Community
2. Peer-to-Peer Discussion
3. Correct the piano pieces.

Hello Emanuele, I've opened a support ticket with our team to address this specific repertoire and will reply to you via that ticket shortly. If you encounter any further repertoire issues like this down the road, please use the Submit a request link ab...

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1. Community
2. Peer-to-Peer Discussion
3. Login and calling in no help at all.

Hello Elaine, Thanks for your feedback. I can tell you felt like we weren't there when you needed us! I manage the MakeMusic Customer Support team, and wanted to reach out to let you know I asked one of agents to open a ticket with you late yesterday, s...

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1. Community
2. Peer-to-Peer Discussion
3. 2019-08-21 Student Submission Not Appearing in Gradebook

UPDATE 8/22/2019: The issue preventing past student submissions from appearing Gradebook has been resolved. If you are still unable to view past Gradebook submissions, please make sure to clear your browser's cache and login to your account again. If yo...

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