Nick W.

1. Knowledge Base
2. Recording, Playback & Assessment

There is a known issue where the cursor may appear at the end of the previous system when clicking the first measure of a given line of music. In the example below, clicking measure 13 results in the described behavior.There is not currently a known wor...

1. Knowledge Base
2. Recording, Playback & Assessment

When setting a loop that starts anywhere after the first measure of a title, there is a known issue where the countoff may be followed by a prolonged pause before playback proceeds. This same pause will happen on each repeat of the loop. This happens wh...

1. Knowledge Base
2. Tips & Best Practices

There is a known issue unique to ungraded assignments where particularly long instructional text from the teacher can cause the Okay button to appear offscreen when the student goes to record, which prevents the student from proceeding. With normal brow...

1. Knowledge Base
2. Tips & Best Practices

Connecting certain USB-C accessories to an iPad will disable the iPad's internal mic, which will cause the microphone test to fail if your headphones don't have a built-in microphone. Because of this, you must use a headset or wired headphones with a bu...

1. Knowledge Base
2. Account and Setup

If you're seeing this error message, you have previously signed in to MakeMusic Cloud with a Learning Management System (LMS) such as Canvas, Classlink, or Schoology, and then tried to sign in via Google after.You can only have one Single Sign-On (SSO) ...

1. Knowledge Base
2. Tips & Best Practices

If you're finding that the audio in MakeMusic Cloud is distorted, glitchy, makes strange noises, or skips around/has inconsistent tempo, there are a number of troubleshooting measures you can try depending on your device and operating system. Chromebook...

1. Students & Performers
2. Recording, Assessment & Playback

If you feel you performed accurately but all notes were marked as red, it's possible that the wrong assessment type is selected. To check, click the Microphone icon to the left of the Play and Record buttons and select the appropriate assessment type (M...

1. Knowledge Base
2. Account and Setup

When your free 30-day trial of MakeMusic Cloud ends, you will not be automatically charged for a subscription. This means there's no need to cancel your trial, since there's no risk of being charged.   At the end of the trial, you can choose to make a p...

1. Students & Performers
2. Recording, Assessment & Playback

In some cases, your zoom settings can create a display issue where the bottom of the music becomes obscured when clicking the play or record buttons.  This typically happens because of your internet browser zoom settings. However, there are also interna...

1. Knowledge Base
2. Technical Requirements

If you receive the following error message while you're accessing MakeMusic Cloud, please reference the relevant section for your device below to troubleshoot. Chromebook If you're using a Chromebook, MakeMusic Cloud is only supported on the most recent...