Nick W.
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Error: You already have an account with another SSO provider.
If you're seeing this error message, you have previously signed in to MakeMusic Cloud with a Learning Management System (LMS) such as Canvas, Classlink, or Schoology, and then tried to sign in via Google after.You can only have one Single Sign-On (SSO) ...
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Troubleshooting Distorted or Glitchy Playback
If you're finding that the audio in MakeMusic Cloud is distorted, glitchy, makes strange noises, or skips around/has inconsistent tempo, there are a number of troubleshooting measures you can try depending on your device and operating system. Chromebook...
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Troubleshooting Assessment: All Notes Marked Red/Incorrect
If you feel you performed accurately but all notes were marked as red, it's possible that the wrong assessment type is selected. To check, click the Microphone icon to the left of the Play and Record buttons and select the appropriate assessment type (M...
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Canceling the All Access Trial
When your free 30-day trial of MakeMusic Cloud ends, you will not be automatically charged for a subscription. This means there's no need to cancel your trial, since there's no risk of being charged. At the end of the trial, you can choose to make a p...
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Onscreen Music Gets Cut Off/Obscured During Recording or Playback
In some cases, your zoom settings can create a display issue where the bottom of the music becomes obscured when clicking the play or record buttons. This typically happens because of your internet browser zoom settings. However, there are also interna...
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"We're sorry, but your browser is not supported" Error
If you receive the following error message while you're accessing MakeMusic Cloud, please reference the relevant section for your device below to troubleshoot. Chromebook If you're using a Chromebook, MakeMusic Cloud is only supported on the most recent...
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Single Sign-On with Canvas or Schoology
Teachers Setting up the Integration First, confirm that you have set up integration with Schoology or Canvas so your students can launch MakeMusic Cloud from their LMS class. Configuring Schoology Configuring Canvas Students NOTE: Each student's M...
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Understanding Interactive Repertoire vs. Digital Sheet Music
Repertoire in the MakeMusic Cloud Music Catalog may be available in either the Interactive or Digital Sheet Music formats. The availability of repertoire will vary both in format and functionality depending on the title. Interactive titles Can be...
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Viewing how your Students spend their practice time
View the amount of time your students spend practicing assignments and exploring content on their own from an assignment in your Gradebook, or using MakeMusic Cloud's Class Analytics. Enable Awards for your students to earn based on their engagement. ...
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Troubleshooting MakeMusic Cloud on Windows, Mac, and Chromebooks
If you encounter issues using MakeMusic Cloud on Windows, Mac, or a Chromebook, there are basic troubleshooting strategies that you can utilize. Make sure Google Chrome/ChromeOS is up-to-date Update your Google Chrome browser by following these in...